At Bleks-Con Construction Colony Limited, we are committed to providing our customers with high-quality products and services that meet or exceed client’s expectations. We believe that quality is an essential component of our success, and we are also committed to continuously improving our quality performance and meeting the requirements of applicable standards and regulations.
Our quality policy is based on the following principles:
Customer focus: We are committed to understanding our customers’ needs and expectations and providing them with products and services that meet/exceed these requirements.
Continuous improvement: We will continuously improve our quality performance by setting quality objectives and targets, measuring our performance, and reviewing and updating our quality policy and management systems.
Employee involvement: We will involve our employees in our quality efforts by providing them with the necessary training, resources, and support to understand and implement our quality policy and management systems. We will also encourage their participation in our continuous improvement efforts.
Compliance: We will comply with applicable quality standards and regulations and ensure that our suppliers and contractors also comply with these requirements.
Process approach: We will adopt a process approach to our operations and activities, focusing on the identification and management of processes to ensure that they are effective, efficient, and capable of meeting our quality objectives.
This quality policy applies to all our operations and activities, and it is the responsibility of every employee and contractor to comply with this policy. We will monitor our quality performance and provide the necessary resources and support to achieve our quality objectives and targets.
Shipping & Delivery policy
HOW WILL MY PURCHASE BE DELIVERED?
We make delivery worldwide to your location, also the size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping – We ship smaller, lighter items via courier or mail. Items may require assembly.
Blekscon Logistics also make delivery of larger items to all countries via our expert shipping agencies.
ESTIMATED DELIVERY PERIOD
Our regular delivery, typically takes around 15 – 45 business days after purchase.
WHEN ITEMS ARRIVING
For regular Shipping items arriving via our shipping service agencies, courier, or mail: a tracking notification will be emailed to you as soon as order leaves our warehouse. The email contains information on how to track your order until it arrives.
Free shipping not applicable yet.
TAKING AWAY YOUR EXISTING FURNITURE
Unfortunately, Blekscon Logistics cannot. However, there are nonprofit organizations that will gladly come to your home and remove the furniture at no charge.
CHANGING YOUR MIND AFTER YOU ORDERED
Contact our Customer Care for cancellation, charges might apply.
RECEIVING A WRONG ORDER OR ITEMS
If incorrect items are delivered or your order is incomplete, contact us and we will make it right. Call Customer Care at; [email protected], +23409120123927
Monday through Friday,
8:00am to 5:00pm &
Saturday, 8:00am to 1:00pm.